The Butterfly Collection Company is committed to providing a memorable customer experience and only offers products of the highest quality and latest deigns. We recognize, however, that returns will occur. Returned items must be sent back to The Butterfly Collection Company within 72 hours of the customer receiving the package. Eligible items will only be accepted for store credit towards the purchase of other garments or sizes. Returned items must be unworn and unwashed (free of any stains from makeup, deodorant, or wear) with all The Butterfly Collection Company and product tags attached to the item. Please fill out our exchange form, which is located on the website and return along with the items being returned. On the return form include your name, email, phone number, order number and address.. Though uncommon, defective items must be reported to The Butterfly Collection Company at firstname.lastname@example.org within 24 hours of receipt. Store credit on defective items not reported within that time frame may not be issued. If you have received an incorrect item, please contact us via e-mail so we can quickly remedy the error to your satisfaction. .
If you would like to return an item, please follow normal return procedures to send the merchandise back to our facilities. We will issue you a store credit once we've received your return. That way, you may use the credit towards the correct item/size or for another item. Store credits expires in 30 days of issued.
Once an order has been placed it cannot be cancelled. When returned packages arrive at our facilities, it usually takes us approximately 10 to 15 business days to process your store credit. We understand it’s very important for our customers to get their returns processed as soon as possible. Once your return has been processed, you'll be issued a store credit in the form of an e-Credit and you will be notified via email. Store credit covers original purchase.
**Please Note: All original shipping fees are non-refundable. Return shipping costs are the customer's responsibility. A restocking fee will be applied on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" address. The customer will also cover any redelivery costs.